Frequently asked questions
What is your return policy?
We have a 15-day window for exchanges and easy returns for store credits.
The window for exchange/return is open from the day of the date of delivery of your order.
The only thing that you have to ensure is that the product is not damaged, used or washed, and should be in resalable condition with all the original tags intact.
If you face any of the following issues with the garment received, please reach out to us and we will ensure that we do all that we can to resolve if for you:
Genuine sizing issues from the order (only for unused garments). We do have a detailed size chart on each product page to help you choose the correct size. But in case the garment you received still does not fit you, drop us an email mentioning the new size and we will take care of your exchange.
We do two rounds of checking before we ship the products to you. However, in the unlikely event of you receiving a defective, damaged, or the wrong item as per order, we will certainly process a replacement for the same. You just have to send us an email with an image highlighting the defect/damage within 48 hours of order delivery.
All our products are specially made to order and are one of a kind. Therefore, to ensure fairness towards the artisans and craftsmen, we will be unable to initiate an exchange for a product that has already been exchanged once.
Products under the Accessories and grooming category are not eligible for return/exchange unless the products are received in a damaged condition and timely notified.
How can I pay for my order at Vilasi?
We support the following payment options at Vilasi:
Cash On Delivery (available in selected pin codes)
How do I create a Return Request?
You can create a Return in three simple steps
Tap on MyOrders
Choose the item to be Returned
Enter details requested and create a return request
How do I apply a coupon on my order?
You can apply a coupon on cart page before order placement. The complete list of your unused and valid coupons will be available under “My Coupons” tab of App/Website.
Why Clothes On Vilasi are so Expensive?
All of our Products are Manufactured and shipped mainly from the USA or UK. So we can assure you that all products are of premium quality.